Privacy policy

Last updated: October 28, 2026

Who is responsible for your data?

Drenov SRL, 7711 Dottignies (Mouscron), Belgium – company number 0736.501.006 – contact@d-renov.com.

What data do we collect and why?

Contact form. Your name, email, phone number (optional), the service you are interested in and your message. We only use them to answer your request, prepare a quote and follow up on your project.
Legal basis: pre-contractual steps taken at your request (Art. 6(1)(b) GDPR) and our legitimate interest in answering people who contact us (Art. 6(1)(f)).

Technical data. Like any website, our host automatically records connection logs (IP address, date, page visited, browser) to keep the server secure and running. To limit spam, an encrypted fingerprint of your IP address is also kept for up to one hour when you send a message.
Legal basis: our legitimate interest in securing the website (Art. 6(1)(f)).

We never sell or rent your data, and we do not send you advertising without your consent.

Who has access to it?

Only the Drenov SRL team, and our technical providers to the extent strictly necessary:

• OVH SAS (France): website hosting;
• Google: the email service on which we receive form messages. This service may involve data transfers outside the European Union, covered by Google's safeguards (European Commission standard contractual clauses, EU–US Data Privacy Framework).

How long do we keep it?

• Request with no follow-up: 3 years after our last exchange;
• If you become a client: for the duration of our relationship, then for the periods required by law (accounting, works guarantees);
• Host's technical logs: limited period set by the host;
• Anti-spam fingerprint: 1 hour.

Cookies

This website uses no cookies, no audience measurement and no advertising trackers. The typeface is hosted on our own server: your visit sends no data to Google Fonts or any other third-party service.

Your rights

You may at any time ask to access, correct or delete your data, restrict or object to its use, or receive it in a readable format. Email us at contact@d-renov.com: we reply within one month. If we have doubts about your identity, we may ask for proof.

If you believe your rights are not respected, you can lodge a complaint with the Belgian Data Protection Authority (APD-GBA), Rue de la Presse 35, 1000 Brussels – dataprotectionauthority.be – contact@apd-gba.be, or with the data protection authority of your country of residence.

Security

The website is only available over a secure connection (HTTPS) and access to received messages is restricted to the Drenov SRL team.